Privacy Policy
Effective as of January 1, 2025
The Plumbing Guys LLC is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our plumbing services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
**1. Information We Collect**
We collect both personal and non-personal information when you interact with our website or request our services.
- **Personal Information**: This includes information such as your name, address, phone number, email address, payment details, and other details you provide when booking a service or contacting us.
- **Non-Personal Information**: This includes information about your browser, device, IP address, browsing patterns, and other data that helps us improve our website and services. We may use cookies to gather this information.
**2. How We Use Your Information**
We use the information we collect for the following purposes:
- **To Provide Services**: We use your personal information to process service requests, communicate with you, and provide plumbing services.
- **To Improve Customer Experience**: We may use your information to personalize your experience, improve our website, and respond to customer service inquiries.
- **To Process Payments**: We may collect payment information to process transactions and fulfill your service requests.
- **Marketing and Promotions**: With your consent, we may use your contact information to send promotional offers, newsletters, and updates about our services. You can opt out of these communications at any time.
- **Legal Compliance**: We may use and disclose your information to comply with applicable laws, regulations, or legal processes.
**3. How We Protect Your Information**
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption, secure servers, and other security measures. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
**4. Sharing Your Information**
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who help us deliver services, process payments, or perform business operations, but these providers are required to maintain the confidentiality of your information.
We may also disclose your information if required to do so by law, court order, or governmental authority, or if we believe such action is necessary to protect our rights, property, or the safety of others.
**5. Cookies and Tracking Technologies**
Our website may use cookies and similar tracking technologies to enhance user experience and gather non-personal data about website traffic. Cookies are small files stored on your device that help us remember your preferences and improve your experience. You can manage your cookie preferences through your browser settings.
**6. Your Rights and Choices**
You have the right to:
- **Access and Update Your Information**: You can request access to the personal information we have about you and request corrections or updates.
- **Opt-Out of Marketing Communications**: If you no longer wish to receive marketing emails or other communications, you can unsubscribe by following the instructions in the communication or contacting us directly.
- **Request Deletion of Information**: In certain circumstances, you may request that we delete your personal information. Please note that we may be required to retain certain information for legal or business purposes.
**7. Third-Party Links**
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
**8. Children's Privacy**
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
**9. Changes to This Privacy Policy**
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.