Terms & Conditions
Effective as of January 1, 2025
Welcome to the website of The Plumbing Guys LLC. By accessing or using our website ("Theplumbingguys.com") and services, you ("you" or "the customer") agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use the Site or our services.
General Information
1.1 **Eligibility**
You must be at least 18 years old to use our Site and services. By using our Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract.
1.2 **Modification of Terms**
We reserve the right to modify, update, or change these Terms at any time. All changes will be posted on this page, and the effective date will be updated accordingly. Continued use of the Site after changes have been made constitutes your acceptance of the revised Terms.
Services Provided
2.1 **Scope of Services**
We provide professional plumbing services, including but not limited to installation, maintenance, and repair of plumbing systems, water heaters, drain cleaning, leak detection, and water filtration systems.
2.2 **Availability of Services**
Our services are available to residential and commercial customers in specified service areas. Service availability may vary based on your location, and we reserve the right to refuse service in areas outside our service regions.
Service Requests and Booking
3.1 **Service Requests**
By requesting a service, you acknowledge and agree that you are seeking professional plumbing services from us and authorize our team to perform necessary work. You must provide accurate information regarding the nature of the plumbing issue to allow us to give an accurate estimate or recommendation.
3.2 **Appointment Scheduling**
We will make reasonable efforts to accommodate your preferred appointment times. However, all scheduled appointments are subject to availability, and we may need to reschedule appointments due to unforeseen circumstances.
Pricing Terms
4.1 **Pricing**
The prices for our services are subject to change and will be communicated to you prior to the commencement of work. All fees are charged according to the nature and scope of the services provided. Estimates are provided as a guideline, and final pricing may vary based on actual work required.
4.2 **Payment Methods**
We accept various payment methods, including credit/debit cards, checks, and cash. Payment is due upon completion of services unless otherwise agreed upon in writing. Late payments may incur additional fees.
4.3 **Invoicing and Taxes**
An invoice will be provided upon completion of services. All services are subject to applicable taxes, which will be included in the total price.
Customer Responsibilities
5.1 **Accurate Information**
You agree to provide us with accurate, complete, and up-to-date information regarding your plumbing issues, including access to areas where plumbing work is to be performed.
5.2 **Property Access**
You agree to provide us with reasonable access to your property to perform the necessary plumbing work. If access is restricted, you may be required to reschedule or pay for additional time.
Warranties and Limitation of Liability
6.1 **Warranties**
We offer a limited warranty on labor and parts used during plumbing services. Warranty details will be provided to you upon completion of the work.
6.2 **Limitation of Liability**
Our liability is limited to the total amount paid for the specific services rendered. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
Privacy and Data Protection
7.1 **Privacy Policy**
We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data.
Termination of Service
8.1 **Termination Rights**
We reserve the right to suspend or terminate your access to our services if we believe you have violated these Terms or engaged in unlawful behavior.
8.2 **Customer Cancellation**
You may cancel scheduled services by notifying us at least [insert notice period] in advance. Cancellations made within this time frame may incur a cancellation fee.
Governing Law and Dispute Resolution
9.1 **Governing Law**
These Terms will be governed by and construed in accordance with the laws of [State/Country]. Any disputes arising from these Terms will be resolved under the jurisdiction of the courts located in [City/State].
9.2 **Dispute Resolution**
If a dispute arises, both parties agree to first attempt to resolve the issue through informal negotiation. If resolution is not achieved, the dispute may be escalated to binding arbitration.
Miscellaneous
10.1 **Severability**
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will continue in full force and effect.
10.2 **Entire Agreement**
These Terms represent the entire agreement between you and us regarding your use of the Site and services, superseding any prior agreements or understandings.